We are pleased to announce that we have just won the prestigious Golden Service Award in their newest category of Service Delivery, with an innovative approach to operating in today's working environment. We have achieved what many regard to be the Holy Grail of the Cleaning Industry by combining corporate capabilities, systems and processes, such as our ground breaking Integrated Business Management System with the level of customer focus usually only achieved by smaller local companies.  

Christine Wilson, our Quality & Administration Manager, and the technical team at LCC developed the bespoke Integrated Business Management System (IBMS) designed specifically to draw together the variances within our range of contracts, provide internal strategies and processes speedily and, most importantly, provide complete transparency and freedom of information to all of their clients.

The IBMS can be bespoke to each client and can satisfy virtually any request from reactive management meeting specified SLAs and KPIs to recording Waste Trails for Sustainability projects.

Whilst designed to cope with our expansion into multi-sited national contracts, the IBMS has evolved into a management system which underpins absolutely everything that LCC achieves, providing a controlled, organised and professional approach to our operations and processes.

LCC are pleased to announce that they have now achieved accreditation to BS 14001 : 2004 for the scope of the provision of cleaning and support services including grounds maintenance, pest control and feminine hygiene.  

LCC are now working towards gaining accreditation to “Investors in People”.

LCC Support Services are the proud winners of the 2005 Golden Service Award for Best Cleaned Premises in the Educational Establishment Sector.

This Award recognises service excellence in the cleaning and support services industry and provides a benchmark for quality and a means of identifying the leading companies in the field.

These Awards have set the world standards in cleaning. Now in their fourteenth year they have been named 'The Oscars of the Cleaning Industry' by the trade, because of their high profile and respect within the profession. They are now recognised internationally as a hallmark of quality.

All our professional associations support the programme and their recognition is the highest accolade we could ask for. The Awards are recognised and extensively supported by Cleaning and Maintenance magazine, The Cleaning and Support Services Association, The British Cleaning Council and the British Institute of Cleaning Science.

If you are thinking of employing a contract cleaning company, you will want to know that its employees are legally working here and have been cleared through all possible security checks.

Conscious that safety and security is of paramount client importance, LCC Support Services, the southern based contract cleaning and FM company; has re-checked the identities of all its 2000 employees.

To verify the authenticity of existing and future potential employees, LCC’s Human Resources Department has instigated a three stage checking process that will confirm the identities of its workforce.

• The first stage is the completion of Criminal records Bureau (CRB) check which utilises records held by the police, the Department of Health and Department for Education and Skills. This is particularly important for filling positions involving regular contact with children and vulnerable adults and for security checking for LCC’s bank clients

• Each of the company’s 45 recruiters has been issued with an ultra-violet fluorescent scanner to screen passports. This will instantly identify the essential hologram that proves authenticity. All passports, permits and visas receive three manual checks at LCC – by the recruiter, payroll and HR departments.

• Stage three is a manual process with the internationally famous Identity Checker reference manual which is used by all major employers, banks, government organisations etc. This provides details of 1400 documents from 200 countries with 20,000 colour illustrations for checking them. It contains full technical analysis of counterfeit documents with how to identify them.

Joanna Vincent, of the LCC Human Resources Team said: “Criminals today are very clever and we must keep one step ahead. Employers are responsible for ensuring that the documents presented are genuine and valid. We have seen other contractors in all sorts of problems on this issue, so we have invested in the very best tools to verify our staff so that our clients can employ us without worrying.