As part of LCC’s commitment to developing our employees we are proud to announce that following our successful application and training Lorraine Larman our Health, Safety & Training Manager is now able to deliver a broad range of new training courses to add to our already extensive range.

The training sessions will be taking place at both LCC Head Office training centre and at our client premises. The new courses include:
• QCF Level 3 Management
• QCF Level 1 & Level 2 Customer Service
• QCF Level 2 Team Leadership
• QCF Levels 1, 2 & 3 Cleaning & Support Services
• IOSH Managing Safely (4 day)
• First Aid at Work (3 day)
• First Aid Refresher (1 day)
• Emergency First Aid (1 day)
• Defibrillator (1 day)
• British Safety Council Level 1 and 2 Health & Safety

All First Aid courses are HSE approved and accredited as well as all QCF courses being certified by City & Guilds.
The courses range from 1 day to 6 months and are open to both LCC employees, clients and other businesses.

To discuss course availability and fees please contact:

Lorraine Larman – Health, Safety & Training Manager
lorraine.larman@lccss.co.uk
07860 936772

Or go to: www.profaw.co.uk/en/classrooms/list_courses

A number of courses can also be completed online and LCC are able to offer a corporate discount for this service. Go to www.profaw.co.uk/en/courses and enter our discount code UK-LCC3142

Following our award of the newly built Lowestoft Sixth Form College, which LCC started in September 2011, LCC have now been awarded the contract for cleaning for Lowestoft College.

The two colleges in the town selected LCC as a reputable cleaning contractor within the further education sector. Starting with very limited mobilisation time LCC hit the ground running, Jon Bonham Head of Estates at Lowestoft College commented “thank you for getting this arranged so quickly, everything looks great”. The two colleges offer a variety of courses to over 2000 students including Boat Building and Maritime disciplines.

As part of our continued involvement within the cleaning and facilities management industry LCC were delighted to be the Headline sponsor at the British Institute of Cleaning Science 50th Anniversary Awards Dinner.

The event ,held at the Forest of Arden Hotel, was a great success with attendees from throughout the industry. The awards evening recognised excellence in training and assessment for which LCC believe is of great importance.

Bob Vincent, Executive Chairman of LCC said “It was a fantastic event with many worthy winners. LCC has always placed great emphasis on the value of staff training and development, we believe BICSc continues to lead the industry in best practice.”

After careful deliberation the winners for the 3rd quarter of 2011 are: -

Star Supervisor
Ellen Gair - Ellen has proven herself to be an excellent supervisor. Nothing is too much trouble for her. She has built up strong relationships with all of the AFM’s and has completed all audits on time and in many instances arranged off her own back joint walk rounds despite these not being a RM requirement anymore. Ellen uses the netbook for auditing and has recently managed to update her own system remotely. Ellen always carries out her duty cheerfully and keeps the help desk updated at all times.

Best Practice Award
Carillion Piccadilly Estates
Cleaning Team

Best Practice – Completion of training and commitment to LCC, Carillion and the contract.

Members of the team who completed:

• Mike Royal
• Serwah Prempah
• Omar CeesayVida Peprah
• Betty Neil
• Robert Acquah
• Nicholas Nsarko
• Alan Rimmer
• Victoria Frimpong
• George Uba
• Joyce Asare
• Mercy Kwakye
• Regina Ofori

Star Team Member
Joseph Hickie – Cleaning Operative at Centrica Stockport – Joe has been proven to be helpful and proactive. He is constantly calling additional requests through to the Centrica help desk to ensure any cleans/jobs out of scope are noted. We have also received emails from the client singing his praises.

Star Team Member
Renan Rosado – Renan has shown total commitment to LCC over the last 2 years working his way from a cleaner to now a cleaning supervisor. Renan is a very hard working individual and has a great eye for detail, when under pressure he will always have a smile on his face and try to achieve the impossible for us and keep our client at Axa Cobham happy. He is polite towards his staff and would never expect them to clean anything he would not do himself, he has a great attitude towards cleaning.

The quarterly team awards set office to a great start with nominations coming in from both the LCC team and also our clients, thanks goes to all those taking the time to put in entries and we look forward to receiving more in the future. After careful deliberation the winners for the 2nd quarter of 2011 are: -

Star Supervisor
Alfreda Dunkerton - Area Supervisor for Cushman & Wakefield - For continued hard work and organisation in delivering consistently high standards of service
Ruth Coker - Area Supervisor - For managing changing demands of new and current clients and always working hard to be a reliable team member

Star Team Member
Julian Sterling – Cleaning Operative at Exchange Tower, London – Continued hard work and dedication to achieving high standards on a daily basis

Best Practice Award
Ruth Coker – Area Supervisor – for commitment to following the company procedures specifically in relation to health, safety and quality auditing

Even with tough competition LCC has risen to the challenge and been awarded the contract for cleaning Centrica and British Gas sites across the UK.

Feedback from our client reference the mobilisation and continued operation has been fantastic. Well done to Lawrence Tew and the LCC operations team on co-ordinating and delivering on such a challenging contract. Stuart Auguer, Hub Manager for Centrica, has praised our work and comments:

“As LCC know Centrica set out a great challenge to deliver this mobilisation on a tight schedule including four bank holidays and a short working week. However I am really pleased to say that you delivered on all and certainly exceeded my expectations. I have had some great feedback from the teams, and have been impressed by this mobilisation and roll out.”

Rachel Hodgson, Business Development Manager, has stepped up to lead the sales team as LCC Sales Director.

Rachel, who joined LCC in 2009, has over 6 years experience of the cleaning industry and is heading up the sales team focusing on developing LCC’s commercial portfolio.

Bob Vincent, Executive Chairman of LCC commented on Rachel’s promotion: “Rachel has all the ingredients to grow our national and corporate business profile. She has experience, enthusiasm and is a great team leader.”

LCC have now upgraded the award winning “IBMS” system to “IBMS Lite” using mini computer netbooks instead of PDA’s.

This will enable all site completed paperwork to be directly uploaded to the management system and displayed on the client web portal live.

Typical documented procedures that will benefit from this new system are:-

• Quality Auditing
• Health & Safety Audits
• Periodic completions & Job sign off
• Operative Appraisals
• New operative induction
• Operative initial and ongoing training
• Satisfaction notes to include subcontractors
• Corrective Action Plans
• Risk assessments

We are also working closely with our subcontractors to share a number of aspects of this system and will keep everyone updated on this.

Further to re-tender LCC successfully retained the cleaning and associated services contract at the European Medicines Agency in Westferry Circus for a further 4 years. We have been incumbent since 2006 and are extremely pleased to have kept such a prestigious customer.

LCC have been cleaning for the Royal Mail Group delivery and branch office network throughout the counties of Cambridgeshire, East Anglia, London, Essex, Kent, Sussex and Surrey since 2002. In conclusion to a lengthy tender procedure LCC not only retained the East England properties but were awarded the Northern England portfolio too.

The new contract includes 64 sites in the South East and 31 sites in the North made up of small village branches to enormous delivery offices, such as their impressive 24/7 building at Camino Park near Gatwick.

Big changes have been occurring at LCC including the appointment of a New National Accounts Director and move of the business Head Office.

New Director, Paul Driver, joined LCC in the capacity of Key Account Manager in June 2009. Paul started his career in the Army before moving into the security industry and later progressing into facilities management, working for MacLellan, Interserve and GBM. He has built up a wealth of soft services experience over the years and has worked in a variety of sectors, predominately public, aviation and retail. We would like to wish Paul every success in his new role.

Having an established based in Brentwood since starting our LCC’s Head Quarters moved from Hutton to a new office development, “The Old Pump Works”, in the nearby village of Great Warley. The building has excellent facilities including office areas and meeting rooms. The new office also houses our growing training academy where BICSc, NVQ and IOSH training is delivered by our in-house training team.

An industry leader in Training and Health & Safety we are pleased to announce that we have gained full RoSPA accreditation for our internal training course covering delivery of training in induction and cleaning tasks.

The RoSPA course approval is accepted by the NCCB and will enable LCC to have our training programme listed on the national benchmark for health and safety. Getting these first training modules approved means that throughout 2011 we will be able to work closely with RoSPA to gain further accreditation for our other internal training standards.

We are pleased to announce that we have just won the prestigious Golden Service Award in their newest category of Service Delivery, with an innovative approach to operating in today's working environment. We have achieved what many regard to be the Holy Grail of the Cleaning Industry by combining corporate capabilities, systems and processes, such as our ground breaking Integrated Business Management System with the level of customer focus usually only achieved by smaller local companies.  

Christine Wilson, our Quality & Administration Manager, and the technical team at LCC developed the bespoke Integrated Business Management System (IBMS) designed specifically to draw together the variances within our range of contracts, provide internal strategies and processes speedily and, most importantly, provide complete transparency and freedom of information to all of their clients.

The IBMS can be bespoke to each client and can satisfy virtually any request from reactive management meeting specified SLAs and KPIs to recording Waste Trails for Sustainability projects.

Whilst designed to cope with our expansion into multi-sited national contracts, the IBMS has evolved into a management system which underpins absolutely everything that LCC achieves, providing a controlled, organised and professional approach to our operations and processes.

LCC are pleased to announce that they have now achieved accreditation to BS 14001 : 2004 for the scope of the provision of cleaning and support services including grounds maintenance, pest control and feminine hygiene.  

LCC are now working towards gaining accreditation to “Investors in People”.

LCC Support Services are the proud winners of the 2005 Golden Service Award for Best Cleaned Premises in the Educational Establishment Sector.

This Award recognises service excellence in the cleaning and support services industry and provides a benchmark for quality and a means of identifying the leading companies in the field.

These Awards have set the world standards in cleaning. Now in their fourteenth year they have been named 'The Oscars of the Cleaning Industry' by the trade, because of their high profile and respect within the profession. They are now recognised internationally as a hallmark of quality.

All our professional associations support the programme and their recognition is the highest accolade we could ask for. The Awards are recognised and extensively supported by Cleaning and Maintenance magazine, The Cleaning and Support Services Association, The British Cleaning Council and the British Institute of Cleaning Science.

If you are thinking of employing a contract cleaning company, you will want to know that its employees are legally working here and have been cleared through all possible security checks.

Conscious that safety and security is of paramount client importance, LCC Support Services, the southern based contract cleaning and FM company; has re-checked the identities of all its 2000 employees.

To verify the authenticity of existing and future potential employees, LCC’s Human Resources Department has instigated a three stage checking process that will confirm the identities of its workforce.

• The first stage is the completion of Criminal records Bureau (CRB) check which utilises records held by the police, the Department of Health and Department for Education and Skills. This is particularly important for filling positions involving regular contact with children and vulnerable adults and for security checking for LCC’s bank clients

• Each of the company’s 45 recruiters has been issued with an ultra-violet fluorescent scanner to screen passports. This will instantly identify the essential hologram that proves authenticity. All passports, permits and visas receive three manual checks at LCC – by the recruiter, payroll and HR departments.

• Stage three is a manual process with the internationally famous Identity Checker reference manual which is used by all major employers, banks, government organisations etc. This provides details of 1400 documents from 200 countries with 20,000 colour illustrations for checking them. It contains full technical analysis of counterfeit documents with how to identify them.

Joanna Vincent, of the LCC Human Resources Team said: “Criminals today are very clever and we must keep one step ahead. Employers are responsible for ensuring that the documents presented are genuine and valid. We have seen other contractors in all sorts of problems on this issue, so we have invested in the very best tools to verify our staff so that our clients can employ us without worrying.