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Innovation

Leading through technology


Through innovation and the implementation of LCC’s rigorous Continuous Improvement program we will measurably improve standards and performance levels throughout the contract life.

We lead the way in managing our attendance and input, aligning task scheduling to drive performance and SLA compliance, identifying reactive maintenance requirements, auditing to maintain your satisfaction and efficiently communicating completion of our work to all stakeholders.

Pioneering Progress


LCC is always at the forefront of pioneering these systems. Our best-in-class Velocity system is the creation of our parent Excellerate Property Services in South Africa and, as such, its capability and flexibility is without constraint or limitation. We can continuously develop it which enables us to provide further models and bespoke information to our clients on an ongoing basis. Velocity improves management efficiencies by:

Managers


Our managers and supervisors are equipped with smartphones and tablets which host the Velocity platform enabling them to conduct service monitoring quickly, efficiently and with far greater accuracy than traditional paper based methods. Velocity (incorporating Chase and Prof1t) will generate live updates of:-

  • Audits - with instant SLA scoring
  • Purchase order and works ordering
  • Periodic scheduling & completion
  • Exceptions & reactive maintenance requests
  • Resourcing & attendance
  • Compliance documentation

Leading Customer Care